Refund policy

At ARTICBAY, we take pride in delivering food products that are prepared, packed, and shipped under strict hygiene and safety standards. Because of the perishable nature of our products and our commitment to maintaining the highest levels of food safety, we follow a no-return policy once an order has been delivered.

Key Points

• No Returns: For hygiene and safety reasons, food items once delivered cannot be returned.
• Quality Assurance: Every product is carefully checked before dispatch to ensure it meets our quality standards.
• Damaged or Incorrect Orders: If you receive a product that is damaged, defective, or not what you ordered, please contact us within 24 hours of delivery with supporting photos. We will review the issue and provide a suitable resolution (replacement or refund).
• Cancellation Policy: Orders can only be canceled before they are shipped. Once dispatched, cancellation is not possible.
• Refunds (if applicable): Refunds will only be issued in cases where the product is proven to be damaged or incorrect. Approved refunds will be processed within 5–7 business days to your original payment method.

Customer Care

Your satisfaction is important to us. If you have any concerns about your order, please reach out to our support team at aarticbay@gmail.com, and we’ll be happy to assist.